In the app
Open Profile and select Delete Account to submit a verified request.
From the web
Send a request using the registered mobile number linked to your account.
Verification
We verify account ownership before permanently deleting personal data.
Processing
We process verified requests as soon as reasonably possible.
ThakaThok is the customer water-ordering application operated by Mahalaxmi Water Plant. You do not need to reinstall the app to request deletion from this page.
1. How to request account deletion
Option A: Delete from the ThakaThok app
Sign in to the app, open your Profile, choose Delete Account, review the information shown, enter your current password and submit the deletion request.
Option B: Request deletion from this website
Email us from your registered email address, where available, and include the name and mobile number registered with your ThakaThok account. Do not include your password, OTP, card details or UPI PIN.
You may also contact Mahalaxmi Water Plant at +91 80807 39807. We will ask for sufficient information to verify that you own the account.
2. Data that will be deleted
After verification, we delete or anonymise the customer login account, active sessions, profile information, saved delivery addresses, profile photo, removable preferences and notification data associated with the account.
3. Data that may be retained
Limited order, invoice and payment records may be retained where required for accounting, tax, fraud prevention, dispute resolution or other legal obligations. Retained records are restricted to those purposes and kept only for the period required by applicable law or a legitimate legal obligation.
4. Processing your request
We may contact you to verify account ownership. Once the request is verified and processed, access to the account is permanently removed. Account deletion cannot be reversed.
Your privacy matters
For questions about deletion or retained data, email thakathokmay2026@gmail.com or review our Privacy Policy.